support-team Full Time Vancouver, Canada

Trading Floor Associate & Customer Support

About the Company:

WeCopyTrade is the heart of WeCopy Fintech inc which is the Fintech Company based in Vancouver, Canada. Our aim is to provide the most up-to-date service of automated copy trading for various financial instruments, which optimizes the connection between signal providers and copy investors better than any other platform.

Our Vision

WeCopyTrade makes constant efforts to become the world’s leading technology platform for social network copy trading by connecting professional traders and signal providers with investors from a great diversity of markets and brokers via simplified investment solutions.

Our Mission

WeCopyTrade is a social networking platform that provides a modern and high-speed service of automated copy trading, along with authentic, impartial and transparent reviews and analyses.


As a Front End Developer, you will be involved in building front-end frameworks and functionalities with the back-end development team in creating cutting-edge applications. You should have a passion for working in a dynamic, creative environment, with other developers and partners in an environment of the company.


  • 8 hours per day and from Monday to Friday 
  • Work 100% in the office
  • Paid overtime depends on the department

What will be your agenda?

  • Interact and communicate with customer in a professional, clear and concise manner (verbally and written) and provide exceptional customer service
  • Develop customer systems and partner networks to increase brand recognition and revenue.
  • Support Product Development to increase product value and keep up with market trends.
  • Maintain existing customer relationships by providing superior after-sale service through customer care calls, responding promptly to telephone calls, emails, fax inquiries, processing daily incoming mail/courier
  • Prepare online interview with traders and review endorsements/KYC for accuracy and completion
  • Maintain complete and detailed notes in Hubspot, CRM, Booking Interview for all customer business
  • Assist Sale Specialist Department in recommending coverages, up-selling and cross-selling additional, appropriate products

What are we expecting from you?

  • Hold a post-secondary degree /diploma in a related field
  • Have 1+ years of practical and analytical experience in finance, working within a financial / brokerage institution
  • Have the ability to multitask and work well under pressure, maintain strong attention to detail and prioritize work within tight deadlines
  • Have experience interacting with all levels of leadership, both verbally and in writing
  • Demonstrate excellent organizational and analytical skill
  • Have advanced Excel skills
  • Have the ability to work independently
  • Demonstrate task ownership and analytical skills
  • Ability to speak fluent English and at least some Vietnamese or French as a bonus

And why work for us?

  • A place for self-realization. We are flexible and very open to new ideas. We’re not a corporation, everyone can influence the project they’re working on while expending their own skillset
  • You will represent a renowned brand in its industry
  • Great team of people with a friendly atmosphere
  • Salary Evaluation every 6 months
  • We will train you on financial markets and related topics so you know our business
  • Motivational remuneration + frequent bonuses for good performance.
  • Company poker, beer, and many other activities
  • Employee Program #1 - Employee counseling and coaching: access to 24/7 confidential counseling to help improve their well-being through an employee & family assistance program
  • Employee Program #2 - HR health checks: one-on-one health checks to help you focus
  • Employee Program #3 - Employee discounts: provide discounts on brands and Canadian retailers for goods and services
  • All benefits is eligible to share benefits with your friend and family

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