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sale-business-development Full Time Vancouver, Canada

Sales Specialist with Vietnamese

About the Company:

WeCopyTrade is the heart of WeCopy Fintech inc which is the Fintech Company based in Vancouver, Canada. Our aim is to provide the most up-to-date service of automated copy trading for various financial instruments, which optimizes the connection between signal providers and copy investors better than any other platform.

Our Vision

WeCopyTrade makes constant efforts to become the world’s leading technology platform for social network copy trading by connecting professional traders and signal providers with investors from a great diversity of markets and brokers via simplified investment solutions.

Our Mission

WeCopyTrade is a social networking platform that provides a modern and high-speed service of automated copy trading, along with authentic, impartial and transparent reviews and analyses.

Experienced

As a Front End Developer, you will be involved in building front-end frameworks and functionalities with the back-end development team in creating cutting-edge applications. You should have a passion for working in a dynamic, creative environment, with other developers and partners in an environment of the company.

Schedule:

  • 8 hours per day and from Monday to Friday 
  • Work 100% in the office
  • Paid overtime depends on the department

What will be your agenda?

  • Have +2 years’ experience in Client Services.
  • Providing professional support to our clients (problem-solving, answering questions, phone calls). No cold calls.
  • Are flexible to work rotating 8-hour shifts.
  • Working with internal applications
  • In case of interest, writing Forex, Stock, and Crypto-related articles
  • Your written and spoken English and Mandarin/Vietnamese/French/Turkish is impeccable, and your communication skills are highly polished.
  • Have a Post-secondary degree/diploma in related field.

What are we expecting from you?

  • Develop customer systems and partner networks to increase brand recognition and revenue.
  • Support Product Development to increase product value and keep up with market trends.
  • Assist in developing promotional programs, bonuses, and new ideas to improve customer retention and attract more target customer groups.
  • Effectively and efficiently manage each client interaction from first contact to resolution;
  • Assist clients in monitoring and managing accounts, this may be in person or over the phone
  • Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
  • Keep current on WeMasterTrade's products, services, programs, policies and procedures
  • Manage multiple inbound/outbound client support channels (i.e. phones, email, live chats, in-person)
  • Resolve client problems in a professional manner, escalating issues as required
  • Highly motivated and results-driven person
  • Connect personally with customers to advise them appropriately and clearly on the company's products
  • Knowledge of Forex and Stock trading
  • Good organizational skills, good time management, and customer service orientation/experience
  • Maintaining existing customer relationships by providing superior after-sale service through customer care calls, responding promptly to telephone calls, emails, fax inquiries, processing daily incoming mail/courier
  • Taking a customer driven, advisory approach, recommending coverages, up-selling and cross-selling additional, appropriate products
  • Assess the needs of the client and apply sound judgment when reviewing, modifying, and adding trading protection coverage to policies while providing protection guidance and advice to the client as required.

And why work for us?

  • A place for self-realization. We are flexible and very open to new ideas. We’re not a corporation, everyone can influence the project they’re working on while expending their own skillset
  • You will represent a renowned brand in its industry
  • Great team of people with a friendly atmosphere
  • Salary Evaluation every 6 months
  • A dynamic environment where you won’t get bored
  • We will train you on financial markets and related topics so you know our business
  • Motivational remuneration + frequent bonuses for good performance.
  • Company poker, beer, and many other activities
  • Employee Program #1 - Employee counseling and coaching: access to 24/7 confidential counseling to help improve their well-being through an employee & family assistance program
  • Employee Program #2 - HR health checks: one-on-one health checks to help you focus
  • Employee Program #3 - Employee discounts: provide discounts on brands and Canadian retailers for goods and services
  • All benefits is eligible to share benefits with your friend and family

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